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Frequently Asked Questions

For questions and answers on how and where to hang your hammock, please visit our Hammocking 101 page.

    ORDERING

  • How can I find out when an “out of stock” item is available again?

    We do our best to keep all hammock models and designs in stock so they can be shipped to you immediately. Because our hammocks take up to 2 weeks to weave by hand, we may occasionally be out of stock. If the particular design you are interested in is unavailable, please contact us for more information and to place a backorder- a fresh hammock will be woven especially for you, and this can take 2-15 days. Alternatively, visit our site often for new product arrivals and updates.

  • What forms of payment does yellowleafhammocks.com accept?

    Yellowleafhammocks.com accepts PayPal, Visa, MasterCard, American Express and Discover. We are unable to accept checks, or cash online. Please note that we only accept one form of payment per order.

  • How do I know my order was processed?

    You will be redirected to an order confirmation page with an order number once your order is submitted. You should also receive an email confirmation shortly after your order is processed.

  • Can I cancel an order once it has been placed?

    You cannot cancel or modify an order once it is placed. Please see our return/exchange instructions on how to return your order once you receive it.

    • SHIPPING

  • How long does it take for my order to ship once it is placed?

    All hammock and accessories orders placed with free eco-shipping or express shipping will be processed and shipped the following business day. Please allow up to 4 business days for processing custom hammock orders.

    You will receive a tracking number along with a shipping confirmation email once your order ships. This email will arrive 1-2 business days after you receive your order confirmation email.

    Yellow Leaf ships via UPS and the United States Postal Service. The date of package pick-up is not counted toward the shipping days of your order (i.e., orders placed on a Monday with 3-day shipping can expect delivery on Friday). You will receive a shipping confirmation e-mail with tracking number on the day that your order ships.

    If your choose free eco-shipping for your hammock order, please allow 3-5 business days for shipping. Hammock orders that ship directly from the Mlabri village are mailed via International Express and take 5-7 business days to arrive.

    If you would like to confirm whether your hammock order will arrive within a specific time window, please feel free to contact us at info(at)yellowleafhammocks(dot).com

  • Can I order from yellowleafhammocks.com if I live outside of the 48 Contiguous United States?

    Shipping rates apply to the 48 Contiguous United States only. All other countries and U.S. Territories are considered International. International orders are shipped via UPS and additional charges will apply.

    • RETURNS & EXCHANGES

    In some rare cases, you may need some help with a return. Not to worry! The following information will help you process your return:

    IMPORTANT NOTE: Only hammocks purchased from yellowleafhammocks.com, unused, and in the original parachute tote they came in can be returned.

  • What is your return/exchange policy?

    YellowLeafHammocks.com accepts exchanges and returns within 15 days of receipt of your order. We can only exchange/return unused products purchased from YellowLeafHammocks.com. We do not refund or reimburse shipping charges. Any merchandise considered used upon return will not be processed and will be sent back to you.

  • Can I return my gift certificate?

    No, gift certificates are non-refundable and may not be exchanged for cash. We do not accept returns. Lost or stolen certificates will not be replaced.

  • Do I have to pay to ship a hammock back to you?

    Customers are responsible for shipping all exchange/return merchandise back to our U.S. hammock house. We do not offer return shipping labels, although we will cover the shipping back to you in case of an exchange.

  • What shipping method should I use to send my hammock back to you?

    You can choose any method you like (UPS, FedEx, USPS, etc.) We recommend getting a tracking number for your return, since Yellow Leaf is not liable for any return packages lost in transit.

  • Did my hammock arrive back at your warehouse?

    You will not receive notification from us upon arrival at the warehouse. Please refer to the return tracking number you secured to confirm your package has been delivered. If the tracking number confirms delivery, you can be assured your package has been received and will be processed within 1-2 business days of receipt.

  • How will I know my return/exchange has been processed?

    Please allow up to 10 business days for processing from the time you return your item(s) to us. For exchanges, you will get an email confirmation once the new item is on its way out to you.

  • What if I was shipped the wrong item?

    Please contact us immediately and we will be happy to correct our mistake.

  • What if I am trying to return a damaged product?

    If product shows user-related damage, it cannot be returned or exchanged. Our hammocks undergo a rigorous quality assurance process before they leave the Village as well as when they arrive at our U.S. Hammock House. Should something slip through the cracks, please contact us immediately to ensure a smooth return.

    • If you have any further questions about Shipping Policies or Care Instructions, please contact us directly.

    We look forward to answering your questions!

  • Is Yellow Leaf a non-profit organization?

    Yellow Leaf is a for-profit company committed to using market based solutions to combat environmental, economic, social, and cultural inequities within the communities we partner with.

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